Last updated on 02/15/2026
1.Introduction
Apex Ops Solutions LLC ("Apex Ops," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our services, including our AI receptionist platform and SMS messaging services.
Information We Collect
When you book an appointment through our service, we may collect:
Contact Information: Name, phone number, email address
Vehicle Information: Year, make, and model of your vehicle
Appointment Details: Service requested, preferred date and time
Call Recordings: Recordings of phone conversations for quality assurance and training purposes
SMS Communications: Records of text messages sent and received
How We Use Your Information
We use the information we collect to:
Schedule and confirm service appointments on behalf of auto repair shops
Send appointment confirmation and reminder text messages
Provide customer support and respond to inquiries
Improve our services and AI technology
Comply with legal obligations
SMS Messaging
By providing your phone number and booking an appointment, you consent to receive transactional text messages related to your appointment, including:
Appointment confirmations
Appointment reminders (typically 24 hours before your scheduled service)
Rescheduling or cancellation confirmations
Message Frequency: You will receive 1-3 messages per appointment.
Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. You will receive a confirmation of your opt-out and will no longer receive text messages from us.
Help: For assistance, reply HELP to any message or contact us at connor@apexopsteam.com.
Information Sharing
We do not sell your personal information. We may share your information with:
Professional Services: The shop where you booked your appointment receives your contact and any additional info needed like vehicle information
Service Providers: Third-party vendors who help us operate our platform (telephony, SMS delivery, data hosting)
Legal Requirements: When required by law or to protect our rights
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law.
Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Opt out of certain uses of your information
To exercise these rights, contact us at connor@apexopsteam.com
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Apex Ops Solutions LLC Email: connor@apexopsteam.com